ASIHome began operations in 1995 as Advanced Services, Inc. as a small operation distributing home automation equipment. Advanced Services, Inc.'s founder had been buying home automation equipment from a variety of distributors, and was unhappy with the level of service he was receiving from these vendors. His goal was to provide excellent customer service that always kept the needs and desires of the customer at the forefront, a core value that ASIHome carries on today.
In 2000, ASIHome was purchased by Worthington Group, Ltd., a Pennsylvania-based organization whose companies include a business-to-business distribution company, as well as training services for the professional installer. The acquisition of ASIHome provided another piece of the puzzle in creating a complete solution-based organization in the home theater, home automation, home security and home technology fields.
In early 2003, ASIHome was relaunched with a new website, new customer interface, and hundreds of new products. Since then, ASIHome has continued the dedication to customer service that was so important to its founder.
Product Selection and Assistance
Know what you want to do, but you're not exactly sure how to do it? Do you have questions on the products available at ASIHome? Do you have some special needs that have to be addressed? Contact us!<
The quickest means to get an answer is to give us a ring at (800) 263-8608 between 7:30 am and 6:00 pm EST, Monday through Friday. If the question is regarding an order, our friendly customer service staff will be happy to help you. If your question is of a technical nature, you'll be transferred to one of our expert technical support staff members.
Our technical support staff receives regular training and products updates direct from manufacturers, allowing ASIHome to maintain the most well-trained and knowledgeable crew of technical support specialists in the business. If you have a question on how a product installs, how it works with other products, specifications, or other technical questions, please contact our Technical Support team at (800) 263-8608, or by email at firstname.lastname@example.org.
Please note that occasionally our tech support team experiences unusually high call volume. In these cases, out customer service team will take your name and number, and the tech staff will conatct you in the order your call was received. Calls received after business hours will be returned the next business day, so please leave a number where you can be contacted.
At ASIHome, we maintain stock on nearly every item we sell so we can quickly fill customer orders. Orders of in-stock items received by 3:00 PM EST are generally shipped the same day. Remaining orders will be shipped the next business day.
Orders shipped via FedEx Saver or UPS Ground usually arrive within 3-5 business days of the ship date.
In some cases, due to manufacturer delays or other unforeseen issues, we may run out of stock on a product. Unless otherwise specified, any out-of-stock items on your order will be shipped as it arrives in our warehouse, at no additional charge, via Fed Ex Saver or UPS Ground. Expedited shipping will incur additional charges.
If any of the items you have ordered goes out of stock before the order can be filled, and we do not expect the product to arrive within 7 days of your order, you will be contacted by our Customer Service personnel.
If you have not been contacted, and it has been more than 7 days since you placed your order, please contact us immediately.
The Purchasing Team at ASIHome works daily to ensure that you get the best deals available. But we also understand the Internet is a big place, and there may be a lower price somewhere. ASIHome appreciates the opportunity to match prices with our competitors. Price matching is subject to the following conditions:
- ASIHome Customer Service staff must be able to verify stock
- Price must take shipping into account - Many merchants charge an exceedingly low price, only to grossly overcharge for shipping.
- The price may not be the result of a discount club where a membership fee is charged - in this case, the cost of membership must be added to the competitor's price.
- Price matched must be for the exact item, including manufacturer and part number and condition - refurbished products cannot be price-matched against new product
In some cases, even if the price match meets the criteria above, we may not be able to match price due to cost constraints or manufacturer agreements. Please note that some manufacturers will only honor warranties from authorized retailers. While you may find lower prices, if the vendor is not an authorized dealer, you may have trouble if a warranty issue arises. ASIHome maintains an excellent relationship will all its manufacturer partners, allowing us to sell as an authorized dealer for a number of lines, such as Russound.
Many manufacturers produce the same product under a variety of brand names. The products themselves are identical, with only the label or graphics changing. A prime example is X10. X10 manufactures products under the RCA, Stanley, Magnavox, X10Pro, and others. The operation and features of the products are identical. In some cases, we may substitute one of these identical products for another to complete your order. If you would prefer no substitutions, please indicate this in the comment field on your order.
Payment via PayPal
ASIHome offers payment via PayPal as a convenience to its customers. In the event that your order requires more information than provided, ASIHome will contact you up to three times via email and at least once via phone. If no contact is received after the third attempt is made, your order will be cancelled at the end of two business days from the time of the third contact attempt. In the event of order cancellation, either by you or because we have not received the information necessary to complete the order in the timeframes mentioned above, ASIHome will refund the amount paid less any transaction fees applied by PayPal.
Trademarks and Copyrights
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ASIHome, ASIHome.com, and other marks indicated on our site are registered trademarks of ASIHome.com, Inc. or its subsidiaries, in the United States and other countries. Other ASIHome.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of ASIHome.com, Inc. or its subsidiaries. ASIHome.com, Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not ASIHome.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ASIHome.com. All other trademarks not owned by ASIHome.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ASIHome.com or its subsidiaries.